Service Policy

• Limited one-year service warranty on the devices and accessories unless otherwise specified in the product description.

• This warranty does not cover parts such as receivers, domes, etc.

• The service period and life cycle of the hearing aids is three years from date of purchase and is based on the fast pace of new innovations and in line with other consumer electronics.

•All of the items including the hearing instruments and the charging case must be received in order process a warranty repair claim.

• The Company does not cover your loss or your damage of the hearing aids or accessories within or outside of the limited warranty period.

Return Policy

• The Devices purchased by the account may be returned up to 30 days from date of invoice unless otherwise stated on the invoice, excluding products that are non-returnable.

• All of the items including the hearing instruments, charging cables, and the charging case (if applicable) must be received in order process a return.

• To be eligible for return, all of the items should be returned in good condition and proper working order.

• A return processing fee of $19.99 will be applied to each serialized item returned. A restocking fee of $199.99 will be applied for products returned after the specified right-of-return period. Returns after 90 days will not be accepted. Certain promotional offers may restrict the right-of-return.